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Connecting staff for a safer, more satisfying guest experience

Every hotel and MICE (Meetings, Incentives, Conventions and Exhibitions) guest and delegate is a potential rating and endorsement for the services rendered, venues used and events hosted, which makes keeping them safe and satisfied vital.

Vertex Standard understands your communication challenges and offers a range of two-way radios that help you improve productivity and boost customer service and satisfaction.
Communication Challenges
Scale of Premise and Event
Read more
The size of a hotel or MICE event affects the clarity and speed at which information is disseminated and the choice of communication devices to be deployed.
High Customer and Delegate Traffic
Read more
Seasonal travels are expected with the tourism and hospitality industry which facilitates manpower deployment. However, with higher human traffic — be it in a hotel or MICE venue, the greater the need to ensure top-notch customer service backed by seamless back-of-house communication.
Noise Level
Read more
The design of the accoustic system, crowd size, competiting messengers and noise from other guest or meeting rooms, the corridor and mechanical equipment could all impact the quality of communication that takes place.
Need for Rapid Safety and Security Response
Read more
With the scourge of terrorism, business and leisure travellers and MICE planners are now more cautious and selective in their destination. Having an Emergency Preparedness and Response Plan (EPRP), supported by an efficient and reliable communication network is paramount to business owners to protect well-being of staff, and safety and security of guests and properties.
Demanding Customers and Delegates
Read more
While tech detox vacations are gaining popularity, majority of travellers still prefer to be well-connected on social media platforms. Social media buzz can make or break an event or hotel reputation, making it imperative to provide timely concierge or room services, and fast response to delegates' requests for a memorable experience.

Scale of Premise and Event

The size of a hotel or MICE event affects the clarity and speed at which information is disseminated and the choice of communication devices to be deployed.

High Customer and Delegate Traffic

Seasonal travels are expected with the tourism and hospitality industry which facilitates manpower deployment. However, with higher human traffic — be it in a hotel or MICE venue, the greater the need to ensure top-notch customer service backed by seamless back-of-house communication.

Noise Level

The design of the accoustic system, crowd size, competiting messengers and noise from other guest or meeting rooms, the corridor and mechanical equipment could all impact the quality of communication that takes place.

Need for Rapid Safety and Security Response

With the scourge of terrorism, business and leisure travellers and MICE planners are now more cautious and selective in their destination. Having an Emergency Preparedness and Response Plan (EPRP), supported by an efficient and reliable communication network is paramount to business owners to protect well-being of staff, and safety and security of guests and properties.

Demanding Customers and Delegates

While tech detox vacations are gaining popularity, majority of travellers still prefer to be well-connected on social media platforms. Social media buzz can make or break an event or hotel reputation, making it imperative to provide timely concierge or room services, and fast response to delegates' requests for a memorable experience.

(Tourism)
40%
of shoppers and
guests who are delighted with their experience say they "definitely will" recommend the brand to a friend, relative or colleague.1
-J.D. Power 2015 North America Hotel Guest Satisfaction Index StudySM
(Hospitality/MICE]
54%
of 300 UK planners said that political stability and safety is the key factor affecting destination choice.2
-Conference & Incentive Travel (CIT) Incentive Travel Report 2017
(Hospitality/MICE)
32%
said security concerns had impacted destination choice for incentives.2
-Conference & Incentive Travel (CIT) Incentive Travel Report 2017
(Tourism)
Almost
8/10
buyers see a negative impact of terrorisim on their ability to plan and implement incentive travel programs.3
-Society for Incentive Travel Excellence (SITE) Index 2017

Benefits of Choosing the Right Communication Solutions

Resolve issues efficiently with staff deployed rapidly to investigate incidents, protecting customers, staff and properties
Communicate clearly using radios designed for difficult environments
Enhanced customer service and improved efficiency as staff can be deployed quickly to handle requests
Minimise interruptions by setting up communication workgroups
Monitor and protect lone workers by summoning help automatically when necessary
Minimise coverage gaps in how far radios will work effectively across geographical locations and multiple site connectivity
Source
1. J.D. Power 2015 North America Hotel Guest Satisfaction Index StudySM
2. Conference & Incentive Travel (CIT) Incentive Travel Report 2017
3. The Society for Incentive Travel Excellence (SITE) Index 2017

How Vertex Standard Radios Can Help

Instant Communication, Immediate Response

Business owners and event planners that can provide top-notch and timely services have an edge over their competitors in the tourism and hospitality industry. Repeat leisure and business customers for hotel lodging, event management services and MICE attendance are just some of the returns of investment of effective and efficient operations, and resource management in the face of a challenging operating environment.

Vertex Standard two-way radios coordinate undisrupted communication between your staff and keep teams on-site connected. Incidents can be dealt with immediately and an effective response can be put into place using clear, reliable voice and text communications. Work can be prioritised and safety procedures activated in an instant, ensuring optimum use of resources — all with minimal disruption to daily or nightly operations.

EVX-S24

Evolve to Better Communication and Value with one of the world's smallest, lightest and water submersible digital portable radio.

Key Product Features

Compact and Discreet
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At only 91 x 55 x 31.5mm, the slim and easy-to-carry EVX-S24 is ideal for personnel who always need to be on the move.

Transmit Interrupt
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When every second counts and in situation of competing messengers and communication, user can halt or “interrupt” any current transmission in favour of a priority message.

Direct Mode
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Direct Mode enables users to have two communication paths on a single frequency, effectively doubling call capacity without the need of a repeater.

Message Control and Privacy
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With no extra encryption hardware required to ensure private communication, the EVX-S24 allows users to select who they need to call or send a text message without the risk of signficant loss in voice quality that can be experienced with analog scrambling.

Water Submersible
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Certified IP67, the radio is protected from immersion in water up to 1 meter for 30 minutes and offers complete protection from dust.

Operate in Digital and Analog Mode
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Capable of operating in both analog and digital modes, EVX-S24 can be used in conjunction with any existing analog two-way radios.

Radio Call Quality
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With AMBE+2TM vocoder for enhanced digital voice quality, EVX-S24 eliminates noise and static from voice transmit to only deliver the intended voice message crisply and clearly.

Site Search
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An extremely important and useful feature in a retail setting, Site Search allows users to move between multiple sites or building with mutiple floors seamlessly, by dynamically changing its pre-programmed home site to the site with the strongest signal in range without compromising audio quality.

Long Battery Life
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11 hours in digital mode and 10 hours in analog mode for 2300mAh Li-Ion battery.

Compact and Discreet

At only 91 x 55 x 31.5mm, the slim and easy-to-carry EVX-S24 is ideal for personnel who always need to be on the move.

Transmit Interrupt

When every second counts and in situation of competing messengers and communication, user can halt or “interrupt” any current transmission in favour of a priority message.

Direct Mode

Direct Mode enables users to have two communication paths on a single frequency, effectively doubling call capacity without the need of a repeater.

Message Control and Privacy

With no extra encryption hardware required to ensure private communication, the EVX-S24 allows users to select who they need to call or send a text message without the risk of signficant loss in voice quality that can be experienced with analog scrambling.

Water Submersible

Certified IP67, the radio is protected from immersion in water up to 1 meter for 30 minutes and offers complete protection from dust.

Operate in Digital and Analog Mode

Capable of operating in both analog and digital modes, EVX-S24 can be used in conjunction with any existing analog two-way radios.

Radio Call Quality

With AMBE+2TM vocoder for enhanced digital voice quality, EVX-S24 eliminates noise and static from voice transmit to only deliver the intended voice message crisply and clearly.

Site Search

An extremely important and useful feature in a retail setting, Site Search allows users to move between multiple sites or building with mutiple floors seamlessly, by dynamically changing its pre-programmed home site to the site with the strongest signal in range without compromising audio quality.

Long Battery Life

11 hours in digital mode and 10 hours in analog mode for 2300mAh Li-Ion battery.

Relevant Products

EVX-261
EVX-Link
EVX-530 Series
VX-260 Series
VX-350 Series
VZ-30

EVX-261

The Migration to Digital just got easier and more affordable. The EVX-261 is the perfect entry radio to enable you to enhance your communications.

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EVX-Link

Expanding your reach has never been easier than now with EVX-Link. This small and lightweight system offers the latest evolution in digital technology, providing a solution with greater speed, agility and affordability.

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EVX-530 Series

You can afford to enhance your portable digital radio communications with the digital performance of eVerge two-way radios. eVerge™ EVX-530 Series radios are compact and precision-engineered to deliver value without sacrificing quality — giving you more capabilities and the flexibility you need to communicate at your best.

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VX-260 Series

The VX-260 Series delivers the ideal combination of features and performance for efficiency, reliability and interoperability. Experience a new way of getting more for less with Vertex Standard.

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VX-350 Series

The compact VX-350 Series is a portable radio designed to give you a broad range of functional capabilities and features without your having to pay more.

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VZ-30

The VZ-30 is a cost effective radio communication users meant for both basic and intermediate users. This portable radio is equipped with the necessary features to ensure reliable communication between users.

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* Please check availability of product models for respective country with Vertex Standard authorised partners.

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